Privacy Policy – Wavi One

Effective Date: April 7, 2025

1. Introduction

Welcome! This Privacy Policy explains how Wavi One (“we,” “us,” or “our”), operated by Eng. Ahmed M Hassan / New Waves App Development, collects, uses, shares, and protects information in relation to our digital products (including themes like ‘WaviBot Theme’, plugins like ‘WaviBot AI Chatbot CRM’, and custom software/applications – collectively, the “Products”), our website (wavi.one – the “Website”), our license activation and validation service (the “License Service”), and our support services (collectively, the “Services”).

This policy applies to information we process as a Data Controller, primarily concerning individuals who visit our Website, purchase or activate our Products (“Users,” “you”), or interact with our support channels.

Scope Limitation: This policy does NOT cover:

  • Data collected by third-party marketplaces (e.g., Envato Market) during your purchase of our Products (governed by their respective Privacy Policies).
  • Data collected and processed by third-party services you choose to integrate with our Products (e.g., OpenAI, Google reCAPTCHA) – these are governed by their respective privacy policies.
  • Data collected by your website visitors when they interact with our Products (like WaviBot AI Chatbot CRM) installed on your website. As the website owner using our Products, you are the Data Controller for your visitors’ personal data processed via those tools and stored in your website’s database. You are responsible for your own privacy policy and compliance with relevant data protection laws (e.g., GDPR, CCPA) regarding your site visitors.

By using our Website, purchasing/activating our Products, or using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

  • License Activation & Validation Data: When you activate a purchased Product (like WaviBot), we collect:
    • Envato Purchase Code (or similar identifier).
    • Website URL where the Product is activated.
    • IP Address used during activation/validation.
    • Activation status and related metadata (e.g., date, license type).
  • Website Usage Data: When you visit wavi.one:
    • Standard analytics data (IP address – potentially anonymized, browser type, device type, pages visited, referring site, time spent) via cookies and server logs.
  • Contact & Support Data: When you contact us (e.g., via contact form, email, support channel):
    • Name, email address, website URL (optional).
    • Envato Purchase Code (for support eligibility verification).
    • Content of your communication.
    • Any technical details you provide for troubleshooting.
  • Information Stored Locally by Our Products (Not Collected by Us):
    • Products like WaviBot AI Chatbot CRM require you to input API keys (e.g., OpenAI). These keys are stored only within your WordPress database and are used by the plugin on your server to communicate directly with the third-party service. Wavi One does not collect or store these API keys on our servers.
    • Data generated by our Products on your site (e.g., WaviBot CRM entries, chat logs) is stored within your WordPress database.

3. How We Use Your Information

We use the information we collect for these purposes:

  • To Provide and Maintain Services: Validate purchases, activate licenses via our License Service, ensure authorized Product usage.
  • To Provide Support: Verify eligibility, communicate, troubleshoot Product issues.
  • To Improve Our Products & Website: Analyze usage patterns, understand needs, enhance functionality, and develop new offerings.
  • For Security and Fraud Prevention: Monitor activations, prevent license misuse, protect service integrity.
  • To Communicate With You: Respond to inquiries, send essential service/license notifications (updates, security alerts).
  • For Legal Compliance: Fulfill legal obligations.

4. Legal Basis for Processing (EEA/UK)

For users in the EEA/UK, our legal bases for processing are:

  • Contract Performance: Processing license/purchase data and support details to fulfill our obligations to you as a customer.
  • Legitimate Interests: Processing IP addresses for security, analyzing website usage for improvements, and sending necessary service communications, where not overridden by your rights.
  • Consent: For non-essential cookies or marketing communications (obtained separately).

5. Data Sharing and Disclosure

We do not sell your personal information. Sharing is limited to:

  • Service Providers: Third parties assisting with our operations (e.g., hosting, email) under confidentiality agreements.
  • Envato Market: For purchase validation using your provided code.
  • Legal Requirements: If required by law or legal process, or to protect rights and safety.
  • Business Transfers: In case of merger or acquisition, subject to notice.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined (license validation, support, legal compliance) or until you request deletion, where feasible.

7. Data Security

We implement reasonable security measures to protect the data we control. However, no system is 100% secure. You are responsible for safeguarding your purchase codes, API keys, and website security.

8. International Data Transfers

Your information may be processed on servers located outside your country. By using our Services, you consent to these transfers. We take steps to ensure data is treated securely.

9. Your Data Protection Rights

Depending on your location, you may have rights to access, rectify, erase, restrict, port, or object to the processing of your personal data held by Wavi One. Contact us to exercise these rights.

Note: For data collected by our Products on your website (visitor data), please direct requests to the administrator of that specific website.

10. Children’s Privacy

Our Services and Products are not intended for children under 16. We do not knowingly collect their data.

11. Cookies

Our Website uses cookies. See our Cookie Policy for details: Cookie Policy

12. Changes to This Privacy Policy

We may update this policy. Significant changes will be notified via the Website. Check the “Effective Date” for the latest version.

13. Contact Us

For questions about this policy or your data rights with Wavi One:

  • Email: privacy@wavi.one
  • Website: Contact Form
  • Address (Optional):
    Wavi One / New Waves App Development
    [Your Full Business Address, including Country – e.g., Doha, Qatar]